{"id":638,"date":"2021-01-26T12:15:29","date_gmt":"2021-01-26T12:15:29","guid":{"rendered":"https:\/\/challengeseconomiques.com\/?p=638"},"modified":"2021-01-26T12:07:27","modified_gmt":"2021-01-26T12:07:27","slug":"au-togo-le-regulateur-telecoms-impose-aux-operateurs-5-mesures-en-faveur-des-consommateurs","status":"publish","type":"post","link":"https:\/\/challengeseconomiques.com\/?p=638","title":{"rendered":"Au Togo, le r\u00e9gulateur t\u00e9l\u00e9coms impose aux op\u00e9rateurs 5 mesures en faveur des consommateurs"},"content":{"rendered":"<p><strong>Cina Lawson, Ministre togolais des postes et de l&rsquo;\u00e9conomie num\u00e9rique<\/strong><\/p>\n<p><em><strong>Apr\u00e8s avoir exig\u00e9 des op\u00e9rateurs t\u00e9l\u00e9com une connectivit\u00e9 de meilleure qualit\u00e9, l\u2019Autorit\u00e9 togolaise de r\u00e9gulation des communications \u00e9lectroniques et des postes (Arcep) prend maintenant des mesures pour imposer une tarification plus juste.<\/strong><\/em><\/p>\n<p>Au Togo, l\u2019Acerp poursuit sa politique de d\u00e9fense des consommateurs en d\u00e9finissant de nouveaux principes tarifaires pour les services de communication. A travers 5 mesures, pr\u00e9sent\u00e9es par le portail gouvernemental <a href=\"https:\/\/www.republiquetogolaise.com\/telecoms\/2301-5069-l-arcep-definit-de-nouveaux-principes-tarifaires-pour-les-services-de-communication\">R\u00e9publique Togolaise<\/a>, l\u2019institution veut imposer une tarification raisonnable des services et de certaines prestations des op\u00e9rateurs.<\/p>\n<p><strong>Transparence des offres<\/strong><\/p>\n<p>Dor\u00e9navant, les op\u00e9rateurs sont tenus d\u2019assurer aux usagers la transparence dans leurs offres tarifaires, exige le r\u00e9gulateur. Ainsi, quelles que soient les unit\u00e9s de tarification utilis\u00e9es (minute, SMS, m\u00e9gaoctet), les op\u00e9rateurs doivent communiquer clairement sur les diff\u00e9rents tarifs afin de permettre aux consommateurs de disposer d\u2019\u00e9l\u00e9ments de comparaison des diff\u00e9rentes offres disponibles.<\/p>\n<p><strong>Fin de la dur\u00e9e de validit\u00e9 sur les cr\u00e9dits&nbsp;<\/strong><\/p>\n<p>Jusqu\u2019alors d\u00e9finies par une dur\u00e9e de validit\u00e9, les cr\u00e9dits de communication devraient d\u00e9sormais \u00eatre illimit\u00e9s, tant que la carte Sim est active. \u201c<em>Le cr\u00e9dit sur une carte SIM ne peut plus \u00eatre consid\u00e9r\u00e9 comme expir\u00e9, tant que la carte SIM est active<\/em>\u201d, \u00e9dicte l\u2019Arcep, ajoutant que \u201c<em>les recharges ne doivent pas comporter de dur\u00e9e de validit\u00e9 au-del\u00e0 de laquelle l&rsquo;usager perd le solde restant de son cr\u00e9dit<\/em>\u201d.<\/p>\n<p><strong>Validit\u00e9 \u201craisonnable\u201d pour les forfaits et promotions&nbsp;<\/strong><\/p>\n<p>La d\u00e9marche s\u2019\u00e9tend \u00e9galement au niveau des offres promotionnelles et des forfaits accord\u00e9s souvent par les op\u00e9rateurs. \u201c<em>La dur\u00e9e de validit\u00e9 doit \u00eatre raisonnable au regard du montant de souscription et clairement port\u00e9e \u00e0 la connaissance des consommateurs<\/em>\u201d, enjoint l\u2019Autorit\u00e9.<\/p>\n<p><strong>Frais appliqu\u00e9s aux transferts de cr\u00e9dit de compte \u00e0 compte&nbsp;<\/strong><\/p>\n<p>Une autre mesure qui devrait soulager les consommateurs concerne les transferts de cr\u00e9dits op\u00e9r\u00e9s par les abonn\u00e9s entre leurs comptes. D\u00e9sormais, les frais appliqu\u00e9s pour ces op\u00e9rations et d\u00e9duits par les op\u00e9rateurs, \u201c<em>ne doivent pas d\u00e9passer 3% du montant transf\u00e9r\u00e9<\/em>\u201d.<\/p>\n<p><strong>Plafond pour le service client\u00e8le<\/strong><\/p>\n<p>Derni\u00e8re mesure qui profitera largement aux consommateurs, le tarif pour l&rsquo;acc\u00e8s du public aux services d&rsquo;assistance client\u00e8le des op\u00e9rateurs. Il \u201c<em>ne peut \u00eatre factur\u00e9 \u00e0 plus de 20 F CFA par appel, et ce, quelle que soit la dur\u00e9e de l&rsquo;appel<\/em>\u201d, d\u00e9cide l\u2019Arcep.<\/p>\n<p>Les nouveaux principes, entr\u00e9s en vigueur d\u00e8s la date de leur publication, ont \u00e9t\u00e9 notifi\u00e9s aux diff\u00e9rents op\u00e9rateurs sur le territoire (Togo T\u00e9l\u00e9com, Togo Cellulaire, Moov Africa Togo, GVA Togo, T\u00e9olis SA et Cafe Informatique &amp; T\u00e9l\u00e9communications), et des sanctions sont pr\u00e9vues en cas de non-respect, a averti l\u2019institution.<\/p>\n<p><em><strong>(Agence Ecofin) <\/strong><\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Cina Lawson, Ministre togolais des postes et de l&rsquo;\u00e9conomie num\u00e9rique Apr\u00e8s avoir exig\u00e9 des op\u00e9rateurs t\u00e9l\u00e9com une connectivit\u00e9 de meilleure qualit\u00e9, l\u2019Autorit\u00e9 togolaise de r\u00e9gulation&#8230;<\/p>\n","protected":false},"author":1,"featured_media":639,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[8],"tags":[],"class_list":["post-638","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-actualite-economique","wpcat-8-id"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - 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